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AI by Industry · Retail & E-commerce

AI & Cyber Security for Retail Chains, E-commerce and Showrooms

The leading retailers run on three AI capabilities: knowing what each customer wants, knowing what stock to hold, and running the store with less friction. Online, they add a fourth: not getting robbed. We build these for jewellery and watch showrooms, multi-store chains and e-commerce brands in Tamil Nadu, integrated with Tally and the POS you already have.

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  • 6 moduleseach with a number attached
  • Private by defaultmodels and data on servers you own
  • Human in the loopa named person signs every decision
  • ConfidentialNDA on request, no client names

What the leaders in retail & e-commerce require from AI

  • 01Customer data is a liability until protected

    Card data, addresses and phone numbers are handled under PCI DSS principles and the DPDP Act, with minimum retention.

  • 02Inventory decisions from data

    Reorder, transfer and markdown decisions come from demand models, not from the last stock count.

  • 03Store operations measurable

    Attendance, opening times, conversion and staff performance visible per store, per day.

  • 04Online storefront hardened

    Bots, card-testing, account takeover and DDoS handled at the edge before they reach checkout.

Module by module — what AI does, what we deliver, what you measure

01

WhatsApp Sales & Customer Assistant

Product questions, availability, order status and appointments answered instantly — and handed to a person when it matters.

What the AI does

  • Answers product, price, availability and store-timing questions from your catalogue
  • Books showroom appointments and sends reminders
  • Tracks orders and handles returns and exchanges within your policy
  • Recognises high-value enquiries and routes them to a senior salesperson

What we deliver

  • WhatsApp Business assistant on your existing number, Tamil and English
  • Catalogue and stock integration with POS / Tally
  • Human handover console for store staff
  • Enquiry, conversion and response-time analytics

What you measure

Every enquiry answered within seconds, and serious buyers reaching a human immediately.

02

Demand Forecasting & Multi-Store Inventory

The right stock in the right store before the festival, not after.

What the AI does

  • Forecasts demand per SKU and store from sales history, seasonality and festivals
  • Recommends reorders, inter-store transfers and markdowns
  • Flags dead stock and fast movers early
  • Simulates the impact of promotions before you run them

What we deliver

  • Forecasting engine connected to POS and Tally across stores
  • Buyer's dashboard with recommendations and one-click PO generation
  • Transfer and markdown suggestions per store
  • Sell-through and stock-cover reporting

What you measure

Higher sell-through with less capital locked in slow stock.

03

Showroom Operations, Attendance & Compliance

Selfie-and-location attendance, store opening and closing verification, and staff roles — across every branch.

What the AI does

  • Verifies staff attendance by face match and geolocation at the store
  • Confirms store open/close times with photo evidence
  • Prepares daily manpower and overtime reports per store
  • Flags patterns — chronic late opening, proxy attendance

What we deliver

  • Mobile attendance web app for staff with role-based admin
  • Store open/close verification workflow
  • HR and payroll export
  • Multi-store management dashboard

What you measure

Store discipline that management can see from head office, every day.

04

Tally Integration & Finance Automation

Sales, purchases, credit notes and GST flowing between stores and accounts without re-keying.

What the AI does

  • Reads supplier invoices, credit and debit notes into structured entries
  • Reconciles POS sales, payment gateway settlements and Tally
  • Prepares GST working files and flags mismatches
  • Answers directors' questions on sales and margins in plain language

What we deliver

  • Tally connector with multi-store support
  • Document extraction for invoices, CN/DN and statements
  • Settlement reconciliation for cards, UPI and marketplaces
  • Management reporting and AI query interface

What you measure

Accounts closed on time across stores, with the CA receiving clean data.

05

Customer Intelligence & Personalised Marketing

Know who buys what, when they will return, and what to offer them — within consent.

What the AI does

  • Segments customers by purchase history, value and recency
  • Predicts repurchase timing and churn
  • Drafts personalised offers and festival campaigns per segment
  • Measures campaign lift against a control group

What we deliver

  • Customer data platform built from POS, e-commerce and WhatsApp
  • Segmentation and propensity models
  • Campaign tooling for WhatsApp and e-mail with consent management
  • Lift and ROI reporting

What you measure

Marketing spend directed at customers who respond, with the return measured.

06

E-commerce & Store Security

Card-testing bots, account takeover, scraping, DDoS and fake orders stopped before they cost money.

What the AI does

  • Detects card-testing and fraudulent orders by behaviour, device and velocity
  • Identifies bot traffic scraping prices or hoarding stock
  • Flags account takeover attempts from unusual logins
  • Monitors the storefront and payment integration for tampering

What we deliver

  • Edge protection (Cloudflare or equivalent) with DDoS and bot management
  • Web application firewall rules tuned to your platform (Shopify, WooCommerce, custom)
  • Fraud rules and review queue integrated with your order flow
  • Store network appliance protecting POS and back office

What you measure

Checkout that stays up during sales, chargebacks reduced, and customer data protected.

Threats every e-commerce and retail business faces

  • Card testing and payment fraudBots run thousands of stolen cards through your checkout; you pay the gateway fees and chargebacks.Our fix: Bot management, velocity rules, 3-D Secure enforcement and fraud scoring on every order.
  • DDoS during a saleThe storefront goes down on the day you advertised; revenue and reputation lost.Our fix: Edge DDoS absorption, rate limiting, caching and origin shielding.
  • Account takeoverReused passwords let attackers log in, change addresses and use saved payment methods.Our fix: MFA, login anomaly detection, credential-stuffing protection and session controls.
  • Skimming and plugin compromiseA malicious script or outdated plugin silently copies card details at checkout.Our fix: Plugin audit, content security policy, integrity monitoring and regular penetration tests.
  • Customer database leakNames, phones and addresses exposed; DPDP penalties and loss of trust.Our fix: Encryption, least-privilege access, admin MFA, backups and breach-response plan.
  • Fake orders and refund abuseCash-on-delivery fraud and refund scams eat margin quietly.Our fix: Order risk scoring, address and phone verification, and refund-pattern analysis.
See the full cyber security programme →

The standard every module is built to

  • 01Private by default

    Models run on the company's own server or a private VPS. Contracts, patient records, ledgers and price lists never leave the building.

  • 02Grounded, cited answers

    Every assistant answers from the company's own documents and shows the source. When the answer is not in the data, it says so.

  • 03Human in the loop

    AI drafts, ranks, flags and forecasts. A named person approves anything that touches money, patients, contracts or people.

  • 04Measured, not assumed

    Each module starts with a baseline (hours, days, error rate, cost) and reports against it. If the number does not move, the module is redesigned.

  • 05Governed

    Access control, audit logs, model versioning and a written AI policy aligned to ISO/IEC 42001, ISO/IEC 27001 and India's DPDP Act 2023.

  • 06Owned outright

    Source code, models, prompts and data pipelines are handed over. No per-seat licence to us, ever.

Questions retail & e-commerce leaders ask us

We run on Shopify. Can you secure it?

Yes. Platform hardening, app and theme audit, edge protection, fraud rules and payment integration review — we have done exactly this for an e-commerce client under NDA.

Can the WhatsApp assistant sell jewellery or watches?

It answers on availability, price ranges, collections and appointments, and hands high-value conversations to your salesperson immediately. It is built for showrooms where the final sale is personal.

Does it work with our existing Tally and POS?

Yes. We build connectors to Tally and most POS systems, and we have shipped multi-store Tally integrations in production.

What does the security setup cost?

Edge protection for most stores starts at zero to a modest monthly platform fee, plus a fixed fee for our configuration, audit and appliance. We quote after a short assessment.

Free consultation

Tell us your biggest bottleneck. We'll tell you which module comes first.

Thirty minutes on the phone or at our Anna Nagar West office. You leave with a baseline to measure, a first module, and — if it makes sense — a fixed quote. No obligation.

Every client engagement is confidential. We do not publish client names, project details, screenshots or testimonials without written permission, and we sign an NDA before any assessment on request.

Want your own team trained to build this? See our Cyber Security Course.

Free, no obligation. We reply within one working day. Prefer to talk now? WhatsApp +91 90031 20915. Your details are confidential and never shared.

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